We want you to love your fragrance. Because perfume is a personal-care product, we can only accept returns of items that have never been opened or used.
You may request a return within 7 days of delivery.
- The item must be unopened, unused, and still sealed in its original cellophane wrap and packaging.
- Items that have been opened, sprayed, tested, or have broken or removed seals cannot be returned.
- Decants, samples, and free gifts (such as the complimentary 5ml atomizer) are final sale.
1. Email us at npfpdmv@gmail.com within 7 days of delivery with your order number and the reason for the return.
2. We will reply with return instructions. Please do not send items back without contacting us first.
3. Ship the item back in secure packaging. Return shipping costs are the customer's responsibility, and we recommend a trackable service.
Once we receive and inspect your return, we will email you to confirm approval. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable.
Damaged, Defective, or Wrong Items
If your order arrives damaged, leaking, or is not the item you ordered, email us within 48 hours of delivery with photos of the item and packaging. We will send a replacement or a full refund, including shipping, at no cost to you.
Contact us at npfpdmv@gmail.com.
